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A common problem in Adobe applications used for production (InDesign, Illustrator, or Photoshop) is when the program starts to behave strangely (for example, when panels disappear or don’t work correctly). There is a simple troubleshooting method that often solves the problem. It either involves holding down computer keys as you’re launching the program or deleting a file or folder.

Warning: You must be quick holding down the keys, and you will lose some application customizations you have made.

Here are some instructions for using this technique with each of these applications:

InDesign:

Quit the application. Launch InDesign and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Command + Ctrl + Option + Shift (Macintosh). You’ll receive the prompt below. Choose Yes.

Alternatively, quit the program and search for and delete the “InDesign Defaults” and “InDesign Saved Data” files.

Illustrator:

Quit the application. Launch Illustrator and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Command + Option + Shift (Macintosh). You’ll receive no prompt, and the program will open as usual.

Alternatively, quit the program and search for the “Adobe Illustrator [version] Settings” folder and delete it. Insert the version (for example, CS5) in the search string.

Photoshop:

Quit the application. Launch Photoshop and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Command + Option + Shift (Macintosh). You’ll receive the prompt below. Choose Yes.

Alternatively, quit the program and search for and delete the “Adobe Photoshop [version] Settings folder. Insert the version (for example, CS5) in the search string.

 

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